Transform guest feedback into a fun, rewarding experience with FeedForward!
Instead of risking negative public reviews, guests are encouraged to rate:
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Products
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The restaurant itself
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Staff performance
For every review submitted, guests earn points in your loyalty program (like RewardPlay or TextPerks). Positive feedback can then be shared on social media in exchange for extra rewards, turning reviews into marketing opportunities.
Why it works:
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Encourage honest, constructive feedback without public exposure
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Increase engagement and loyalty with rewards for participation
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Amplify positive reviews through social sharing
How it works:
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Guests rate their experience via the restaurant’s in-house system.
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Reviews are stored in an external database securely.
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Positive reviews trigger a prompt to share on social media for bonus points or rewards.
Benefits for your restaurant:
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Collect actionable feedback while reducing negative online exposure
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Reward engagement and drive repeat visits
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Turn happy customers into social media advocates